At The Toy Gift Shop, we want you to be completely satisfied with your purchase. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Must be in the same condition that you received it (unworn, unused, and undamaged).
  • Must have all original tags attached and be in its original packaging.
  • Must be accompanied by the receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact our support team at support@thetoygiftshop.com

lease note that approved returns must be sent to the following address:

If your return is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order immediately upon reception. Contact us right away at support@thetoygiftshop.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions & Non-Returnable Items

Certain types of items cannot be returned:

  • Perishable goods (such as food, flowers, or plants).
  • Custom or personalized products (such as special orders or custom items).
  • Personal care goods (such as hygiene or beauty products).
  • Hazardous materials, flammable liquids, or gases.
  • Sale items and Gift cards.

If you have questions or concerns about your specific item, please get in touch with us before initiating a return.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must still be in the same condition that you received it (unworn or unused, with tags, and in its original packaging) along with the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not.

  • Approval: If approved, you will be automatically refunded on your original payment method within 10 business days.
  • Processing Time: Please keep in mind it can take some time for your bank or credit card company to process and post the refund.
  • Delayed Refunds: If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us immediately at support@thetoygiftshop.com