The Toy Gift Shop operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details: Including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information: Including payment confirmation, transaction details, financial account information, form of payment, and other payment details processed through our secure payment gateways.
  • Account information: Including your username, password, security questions, preferences, and settings.
  • Transaction information: Including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, as well as your past order history
  • Communications with us: Including the information you include in communications with us when sending a customer support inquiry or confirming orders via WhatsApp.
  • Device information: Including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information: Including information regarding your interaction with the Services, including how and when you interact with or navigate the website.

Personal Information Sources

 

We may collect personal information from the following sources:

 
  • Directly from you: Including when you create an account, visit or use the Services, sign up for promotional offers, communicate with us via email or WhatsApp, or otherwise provide us with your personal information.
  • Automatically through the Services: Including from your device when you use our products or services or visit our website, and through the use of cookies and similar tracking technologies.
  • From our service providers: Including when we engage third-party providers for IT management, web hosting, payment processing, shipping and fulfillment, data analytics, and customer support.
  • From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: We use your personal information to perform our contract with you, process payments, fulfill orders, process order confirmations, remember your preferences, send account-related notifications, manage returns and exchanges, enable customer reviews, and create a customized shopping experience for you.
  • Marketing and Advertising: We use your personal information for promotional purposes, such as sending promotional offers, newsletters, discount vouchers, and targeted advertisements via email, SMS, or postal mail.
  • Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure payment and shopping environment, detect and investigate fraudulent or malicious activity, and protect our platform.
  • Communicating with You: We use your personal information to provide customer support, confirm order details via WhatsApp or email, respond to inquiries, and maintain an effective business relationship with you.
  • Legal Reasons: We use your personal information to comply with applicable laws, respond to valid legal requests, and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes subject to this Privacy Policy, including:

  • Service Providers: Vendors and third parties who perform services on our behalf, including website hosting, payment processing (such as direct bank transfer verification and COD processing), shipping carriers, IT infrastructure, and customer support channels.
  • Business and Marketing Partners: Third parties that assist us with marketing, newsletter distribution, and personalized advertising.
  • User Consent: When you direct or consent to our disclosure of information to third parties, such as when arranging delivery or interacting with third-party messaging integrations (e.g., WhatsApp).
  • Corporate Structure & Legal Requirements: In connection with business transfers, mergers, compliance with legal obligations, enforcement of site policies, or protection of the rights and safety of The Toy Gift Shop and its users.

Third-Party Websites and Links

The Services may provide links to third-party websites or social media platforms (such as Facebook and Instagram). If you follow links to sites not operated or controlled by us, you should review their respective privacy and security policies. We are not responsible for the privacy, security, or accuracy of information found on external third-party platforms.

Children’s Data

While The Toy Gift Shop sells products intended for children, our Services are designed for purchase by adults and parents. We do not knowingly collect personal information directly from children under the age of majority without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately to request its deletion.

Security and Retention of Your Information

We implement reasonable security measures to protect your personal information. However, no electronic transmission or digital storage is 100% secure, and we cannot guarantee absolute security.

How long we retain your personal information depends on various factors, such as maintaining your account, providing Services, fulfilling order transactions, resolving legal disputes, or complying with accounting and legal obligations.

Your Rights and Choices

Depending on your region, you may have the following rights regarding your personal information:

  • Right to Access / Know: Request access to the personal information we hold about you.
  • Right to Delete: Request that we erase or delete your personal information.
  • Right to Correct: Request correction of inaccurate or incomplete personal details.
  • Right of Portability: Request a copy of your personal data in a structured, portable format.
  • Communication Preferences: Opt out of receiving promotional communications at any time by using the “unsubscribe” link in our emails or contacting support.

Contact & Complaints

If you have questions, wish to exercise your privacy rights, or have a complaint regarding how your personal data is handled, please contact us at: